protocols for deliverling serious newsSPIKES
・Set the stage
Maintain eye contact & sit at the same level
Arrange for a private, comfortable setting
・Perception
Use open-ended questions to assess the patient's/family's perception of the medical situation
・Invitation
Ask patient/family how much information they would like to know
・Knowledge
Warn the patient/family that bad news is coming
・Empathy
Express understanding & give support ☆when responding to emotions
・Summary&strategy public healthclinical skillUWorld HirotoShishido
